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Day One Absence Management

Employees call 

0330 6600 365


The aim of the service is to:
  • ​Provide same-day advice to clients and their colleagues to enable management of short-term absence

  • Offer the colleague a triage/medical helpline, providing support and advice on their health condition 

  • Minimise absence through proactive interventions

  • Provide absence and return-to-work notification reports to the employer/manager

  • Provide anonymous management information on the absences reported to help understand the main issues

  • Act as a deterrent to stop colleagues from reporting non-genuine reasons for absence​

Colleagues contact the Day One helpline and report their employment details, reason for absence, work duties and return-to-work date. This is recorded on our OHIO IT system and can be accessed online by managers.​

PAM Day One is a same-day absence referral service and a fully integrated feature of our occupational health IT platform, OHIO.   

The service offers support to your colleagues and advises managers on short-term absence and cause.​


All Day One referrals are handled by nurses who triage the call and provide advice on the symptoms effect on work and cause of the illness.

Our nurses provide advice and support to minimise the impact on the employee, providing interventions such as:

  • Fast-track-referral to physiotherapy or counselling

  • Fast-track referral to specialists such as occupational health, EAP or their GP

  • Over-the-counter medicine advice

  • Health advice on managing a condition

Added Value
Day One can be provided as a standalone service or incorporated as part of a combined occupational health solution.  Because Day One data is contained within our occupational health IT system OHIO, this creates a comprehensive health file for your colleagues and ensures a joined-up approach to delivering the services.
To find out about our additional absence strategies click here.
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